Resonance Therapy

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(FAQ) Frequently Asked Questions

When can I expect my order?

Your order is usually processed within 1–2 business days. The average delivery time is approximately 5 to 12 business days.

How much are the shipping costs?

At Izumax, shipping is always FREE, no matter where you are

What should I do if I receive a damaged item?

Unfortunately, damage can occur during transport. As a customer, this is of course not your responsibility. Please contact our customer service immediately and attach photos of the damage to your email.

My delivery is delayed. Where is my order?

Most orders are delivered on time, but sometimes delays can occur. If you have not received your order within three days of the expected delivery date, please send us an email. We will be happy to help you!

Can I return or exchange an item?

Yes! We offer a 14-day return and exchange policy. If you are not satisfied with your purchase, please contact us and we will help you through the process.

Is it safe to shop at HertzBalance?

Absolutely. All payments are processed using secure 256-bit SSL encryption to ensure that your personal and payment details are protected at all times.

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  • 100% satisfaction guarantee – or your money back

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